Job opening:
Customer Support & Communication

We’re a small SaaS startup based in the heart of the Copenhagen startup scene. We help more than 200.000 users world-wide keep a mileage logbook. We try to automate and simplify all the trivial work around tracking, classifying and creating the mileage documentation - ready to hand-over to their employer.

We’re very product-focused with a profound focus on continuously listening to and learning from our users, and are always trying to create an even better and more seamless experience for our customers - and we expect you to share this focus.

We are looking to expand our team with 3-6 people over the next year, so you’ll be an essential part of a small team at a very exciting stage.

Who are you?

We’re looking for a new colleague to help us take care of our customers and give them the best possible experience with Driversnote.

Your responsibilities:

• Answering user questions and advising customers on how best to use our product quickly and with a friendly tone (primarily per mail).
• Proactively making help even easier to come by, and anticipating the needs and questions of our customers before they have them. By improving our communication on our website, in the apps, in e-mails etc.
• Collecting and synthesizing customer insights; being the voice of the customer to help your teammates become better marketers, designers, and builders.
• Handling a bit of inbound sales leads.

You must:

• Be fluent in spoken and written English (on a native level) and have excellent clear written communication skills; you get a message across in just a few sentences. You must be either a native English or native Danish.
• Have experience with customer service and have a genuine desire to help people in a friendly, empathetic and patient manner.
• Be quite tech-savvy; curious and motivated to gain a deep understanding of how our product works - inside and out.
• Have experience writing clear and friendly consumer-facing copy for web, emails, marketing etc
• Be able to manage your own time; balancing between giving all our customers a timely response while also taking the time to truly figure out what each customer want and help them achieve this.

It would be nice if you:

• Have experience in supporting software, onboarding customers, collecting customer feedback, making sales etc.
• Are a bit flexible with your hours to better cater to our customers in other time zones.
• Maybe know a bit about accounting, handling reimbursements, etc.
• Are interested in user experience design, behavioral economics, the jobs-to-be-done theory or the like.

What do we offer?

We have a relaxed work environment with a flat hierarchy, flexible work hours and strongly believe that it should be fun to go to work. We’re located in the heart of Copenhagen, in Matrikel1, the most ambitious co-working space for tech startups in Denmark, where you can network with other startups and plenty of cool like-minded people.

How do you apply?

If you’re interested in this position, get in touch and tell us why you’re the one for us. Please address how you match the items under "Your responsibilities" and how you meet the requirements listed under "You must". Email us at jobs@driversnote.com with the subject “Customer Support & Communication”. Please note that we don't open Word documents.

We're looking forward to hearing from you!